We're Here For You!
Our staff is where quality meets care. With every routine or emergency service request, we create an environment where students can thrive.
Introducing Facilities Service Central: Your One-Stop Hub for Facility Requests
Facilities Service Central (FSC) is a brand new, web-based portal designed to simplify the way students, faculty, and staff report facility concerns and request service. There, users can report issues, track requests, and communicate with facilities teams at any time of day.
Our Commitment to Excellence
The Department of Residential Facilities maintains and provides housekeeping services for more than 70 residence halls, Greek chapter houses, and recreational facilities at the College Park campus, covering over 2.7 million square feet. With a team of over 300 staff members, including student employees, our mission is to enhance the student experience by creating and caring for the campus environment.
Service Request
You can report a facility issue by visiting Facilities Service Central's web-based portal. There, you can easily submit requests, track progress in real time, upload images and documents, and manage everything in one place.
For emergency facility issues, contact our 24-hour Service Center at 301-314-9675.
Keys and Access
Our in-house Access Systems staff installs, manages, and maintains the residence hall electronic security and card access systems.
A staff member is on-duty 24/7 to respond to urgent maintenance issues.
Contact Access Systems through the Service Center at 301-314-9675.
Alerts and Utility Outages
Stay informed on the latest alerts and utility outages. Find out about scheduled and emergency services happening in your residence hall.
Staff Spotlight
Warren Roberts
Community Maintenance
"Warren came this morning, helped me understand what was the issue was with the temperature, and fixed it super fast! He is also very personable and nice."
- S.S., Student
Bao Liang
Community Maintenance
"He was amazing! Not only did he finish his work in a timely manor he was also super kind and helped me with other maintenance issues...He genuinely wanted to help out in any way that he could and I appreciated that heavily. We need more staff like Bao Liang!"
- L.T., Student
Eric Hohl
Furnishings Shop
"Not only was he two weeks ahead of schedule but he was incredibly fast, professional, kind and understanding. He made this process extremely smooth and I just wanted to highlight great work where I saw it!
- S.S., Student
News
More than a Painter: How One Employee Colors the Maryland Experience with Kindness
As the years go by and students come and go, the kindness of his brushstroke remains the same. Meet Bao Sahn Liang, a longtime painter who has been uplifting the reputation of Residential Facilities through outstanding service to our students since 2006.Bao isn’t just known for his trade skills — he’s known for his heart. Every room he enters, he brings more than just tools and supplies; he brings a quiet determination to make someone’s day better.
Lost in Translation, Found in Adventure: My Solo Journey Through Senegal
In 2004, I set out on a mission to photograph and immerse myself in the culture of 100 different countries, capturing the world one journey at a time. 89 down, 11 to go.
Introducing Facilities Service Central: Your One-Stop Hub for Facility Requests
Reporting a facility issue at UMD is about to get easier. We’re excited to introduce Facilities Service Central (FSC), a brand-new, web-based portal designed to simplify the way students, faculty, and staff report facility concerns and request service.
Residence Halls & Communities
Explore our building pages for detailed information such as space type, room/furniture dimensions, amenities, bathroom facilities, gender accommodation, capacity, building occupants, and more.
Residence Halls & Communities