Move-In
Can laundry pods be used in the washing machines, or only liquid laundry detergent?
Laundry pods may be used in all machines.
Are there High Energy (HE) washing machines in CENT?
Yes.
Is Coax Cable offered in the res halls/chapter houses?
No. Only Xfinity streaming via Xfinity app.
How to hook up a smart TV?
If TV can connect wirelessly, use connect.umd.edu to register; If TV cannot be connected wirelessly, an ethernet cable is needed; If there is no ethernet port, an ethernet to HDMI adapter dongle thingie is needed.
Are micro-fridge combos permitted in all res halls?
Yes.
Can I have a carpet delivered to my room?
No, there are no carpet deliveries anymore.
I need my bed bunked. What do I do?
Get bunking pins from your Service Desk to assemble your bunk. The Desk will submit a service request for staff to install a safety rail. There is also a video of this posted online.
Can I move in without my student ID?
Yes. You can get your room keys from your Service Desk with a drivers license, state issued ID, or passport. Then go to the Mitchell Building that day to get your Student ID as the buildings are only unlocked for move-in from 7:00 a.m. until 5:00 p.m.
What is the procedure to request an extra-long bed for tall students?
The Resident Life team reviews requests for extra-long twin beds for students who meet a minimum height requirement of 6’ 5”. To process this request, please provide documentation confirming you meet the height requirement, including a copy of your state-issued driver’s license, ID card, or a note from your doctor, to the Res Life team via email at reslife@umd.edu. After your documentation is received, they will follow up by email confirming whether your request has been approved. If you have any questions, call Res Life at 301-314-2100.
Service Center
How do I submit a service request?
The best way to submit a service request is online using Facilities Service Central. Residents can also call the 24-hour Service Center at 301-314-9675 to submit a service request.
Do I need to be in my room when maintenance or housekeeping staff come?
No, our staff can get in without you being there.
If I want to be present when work is getting done, can I schedule an appointment?
Yes, we are happy to schedule an appointment if you want to be there when staff come by. We need a 2-3 hour time window as we can't guarantee an exact arrival time due to the nature of our work.
What time is the Service Center open?
24/7/365
It's too cold in my room. Can you please increase the heat?
Students should familiarize themselves with the Heating, Ventilation and Air Conditioning (HVAC) system in their residence hall to understand how it works and what controls are available.
Visit the Residence Halls & Communities page then select your residence hall and find the HVAC System section for information about your building.
Also, please check that your window is closed and locked. Our heating standard is 68–72 degrees in student rooms. If your room is still too cold, you can submit a maintenance request for our staff to check the room temperature and make sure your HVAC system is working properly.
It's too hot in my room. Can you please increase the a/c?
Students should familiarize themselves with the Heating, Ventilation and Air Conditioning (HVAC) system in their residence hall to understand how it works and what controls are available.
Visit the Residence Halls & Communities page then select your residence hall and find the HVAC System section for information about your building.
Also, please check that your window is closed and locked. Our air conditioning standard is 72–76 degrees in student rooms. If your room is still too hot, you can submit a maintenance request for our staff to check the room temperature and make sure your HVAC system is working properly.
How do I reach the Service Center?
Call us at 301-314-9675.
How do I report issues with my internet service in the Residence Halls?
Report wired or Wireless Internet issues directly to the Division of IT.
How do I report a maintenance issue with Laundry Equipment in the Residence Halls?
Visit the CSC Service Request Portal or the CSC Go App on your smartphone
Who fixes the washers & dryers in the residence halls?
Residential Facilities contracts washer & dryer services out to CSC. If you experience an issue or a machine malfunction, you can submit an online service request 24/7 and the CSC team will respond.
Work Management
What hours do Residential Facilities staff respond to Service Requests?
24/7. The majority of our staff are on campus and available to respond to Service Requests from 8:30 a.m. to 4:30 p.m. Additionally, we have reflex staff available to respond to after-hours emergencies.
How will I know when there is major Facilities work or a Utility outage in my building?
The Department of Residential Facilities will email affected residents' umd.edu email addresses as soon as we become aware of major facilities' work or a utility outage. In addition, a continually updated list of current and upcoming utility outages will be posted on the DRF website.
How long does it take to receive service once a request has been submitted?
Response times vary depending on the type and urgency of the request. Residential Facilities provides 24/7 emergency response for urgent issues, while routine service requests are scheduled according to their assigned priority level.