We're Here For You!
Our staff is where quality meets care. With every routine or emergency service request, we create an environment where students can thrive.
Services & Support
Service Request
You can report a facility issue by visiting Facilities Service Central's web-based portal. There, you can easily submit requests, track progress in real time, upload images and documents, and manage everything in one place.
For emergency facility issues, contact our 24-hour Service Center at 301-314-9675.
Winter Break Work in Your Residence Hall
During the upcoming winter break, the Residential Facilities team will be hard at work completing a variety of maintenance and improvement projects in the residence halls.
Review the project list to understand how ongoing work might affect your hall.
Alerts and Utility Outages
Stay informed on the latest alerts and utility outages. Find out about scheduled and emergency services happening in your residence hall.
Our Commitment to Excellence
The Department of Residential Facilities maintains and provides housekeeping services for more than 70 residence halls, Greek chapter houses, and recreational facilities at the College Park campus, covering over 2.7 million square feet. With a team of over 300 staff members, including student employees, our mission is to enhance the student experience by creating and caring for the campus environment.
70+
Buildings
2.7M
Square Feet
300+
Employees
Staff Spotlight
Warren Roberts
Community Maintenance
"Warren came this morning, helped me understand what was the issue was with the temperature, and fixed it super fast! He is also very personable and nice."
- S.S., Student
Bao Liang
Community Maintenance
"He was amazing! Not only did he finish his work in a timely manor he was also super kind and helped me with other maintenance issues...He genuinely wanted to help out in any way that he could and I appreciated that heavily. We need more staff like Bao Liang!"
- L.T., Student
Eric Hohl
Furnishings Shop
"Not only was he two weeks ahead of schedule but he was incredibly fast, professional, kind and understanding. He made this process extremely smooth and I just wanted to highlight great work where I saw it!
- S.S., Student
News
Elevator Modernization: Improving Safety and Reliability at Centreville Hall
At the University of Maryland, student safety and comfort are always top priorities. That’s why one of Residential Facilities’ main focuses in 2025 is the modernization of the elevators in Centreville Hall. This project is an important step toward ensuring that residents have reliable, safe, and efficient elevator service for years to come.View Article Details for Elevator Modernization: Improving Safety and Reliability at Centreville Hall 
New Recycling Requirement at UMD: No Bags in the Bin
The University of Maryland has made an important change to campus recycling: all recyclables must go in the bin loose, not in plastic bags.Why the change?UMD recently switched to a new recycling processor that does not accept plastic liners in recycling loads. Any recyclables collected in plastic bags will be rejected and sent to the landfill. Read Campus Recycling Shifts to Bag-Free System for more information.Why it matters to youView Article Details for New Recycling Requirement at UMD: No Bags in the Bin 
More than a Painter: How One Employee Colors the Maryland Experience with Kindness
As the years go by and students come and go, the kindness of his brushstroke remains the same. Meet Bao Sahn Liang, a longtime painter who has been uplifting the reputation of Residential Facilities through outstanding service to our students since 2006.Bao isn’t just known for his trade skills, he’s known for his heart. Every room he enters, he brings more than just tools and supplies; he brings a quiet determination to make someone’s day better.View Article Details for More than a Painter: How One Employee Colors the Maryland Experience with Kindness
Residence Halls & Communities
Explore our building pages for detailed information such as space type, room/furniture dimensions, amenities, bathroom facilities, gender accommodation, capacity, building occupants, and more.