We're Here For You!
Our staff is where quality meets care. With every routine or emergency service request, we create an environment where students can thrive.
Introducing Facilities Service Central: Your One-Stop Hub for Facility Requests
Facilities Service Central (FSC) is a brand new, web-based portal designed to simplify the way students, faculty, and staff report facility concerns and request service. There, users can report issues, track requests, and communicate with facilities teams at any time of day.
Our Commitment to Excellence
The Department of Residential Facilities maintains and provides housekeeping services for more than 70 residence halls, Greek chapter houses, and recreational facilities at the College Park campus, covering over 2.7 million square feet. With a team of over 300 staff members, including student employees, our mission is to enhance the student experience by creating and caring for the campus environment.
Service Request
You can report a facility issue by visiting Facilities Service Central's web-based portal. There, you can easily submit requests, track progress in real time, upload images and documents, and manage everything in one place.
For emergency facility issues, contact our 24-hour Service Center at 301-314-9675.
Keys and Access
Our in-house Access Systems staff installs, manages, and maintains the residence hall electronic security and card access systems.
A staff member is on-duty 24/7 to respond to urgent maintenance issues.
Contact Access Systems through the Service Center at 301-314-9675.
Alerts and Utility Outages
Stay informed on the latest alerts and utility outages. Find out about scheduled and emergency services happening in your residence hall.
Staff Spotlight
Warren Roberts
Community Maintenance
"Warren came this morning, helped me understand what was the issue was with the temperature, and fixed it super fast! He is also very personable and nice."
- S.S., Student
Bao Liang
Community Maintenance
"He was amazing! Not only did he finish his work in a timely manor he was also super kind and helped me with other maintenance issues...He genuinely wanted to help out in any way that he could and I appreciated that heavily. We need more staff like Bao Liang!"
- L.T., Student
Eric Hohl
Furnishings Shop
"Not only was he two weeks ahead of schedule but he was incredibly fast, professional, kind and understanding. He made this process extremely smooth and I just wanted to highlight great work where I saw it!
- S.S., Student
News
Winter Break 2024-2025: Residence Hall Work Plans
Winter break is here and our Residential Facilities team will be busy getting your residence halls ready for the spring semester. This is the perfect time for us to tackle important projects like maintenance, deep cleaning, and inspections that aren’t possible while you’re on campus.Want to know what’s planned for your hall? Check out the details in the document below.Questions? resfacilities@umd.edu or call our Service Center at 301-314-9675
Fall Transition from Air Conditioning to Heat: What You Need to Know
As fall sets in, the Residential Facilities team is working hard to ensure a smooth switch from air conditioning to heating in your residence hall. October weather can be unpredictable, so here’s everything you need to know about the transition and how you can help.HVAC Systems in Residence Halls
Honoring Excellence: Housekeepers Recognized for Outstanding Service at University of Maryland
Six deserving housekeepers were honored on September 26, 2024, during the Appreciation Luncheon at the University House, University of Maryland. Rubia Martinez, Rose Etienne, Abigail Lopez, Magdala Bauge, Maria Lozano, and Rosalba Guillen were recognized alongside housekeepers from Facilities Management for their outstanding work ethic and service to students. They received certificates of appreciation from President Pines and enjoyed a special lunch in their honor. The event was attended by their supervisors, managers, department leadership, and other university leaders.
Residence Halls & Communities
Explore our building pages for detailed information such as space type, room/furniture dimensions, amenities, bathroom facilities, gender accommodation, capacity, building occupants, and more.
Residence Halls & Communities