We're Here For You!
Our staff is where quality meets care. With every routine or emergency service request, we create an environment where students can thrive.
Services & Support
Service Request
You can report a facility issue by visiting Facilities Service Central's web-based portal. There, you can easily submit requests, track progress in real time, upload images and documents, and manage everything in one place.
For emergency facility issues, contact our 24-hour Service Center at 301-314-9675.
Winter Break Work in Your Residence Hall
During the upcoming winter break, the Residential Facilities team will be hard at work completing a variety of maintenance and improvement projects in the residence halls.
Review the project list to understand how ongoing work might affect your hall.
Alerts and Utility Outages
Stay informed on the latest alerts and utility outages. Find out about scheduled and emergency services happening in your residence hall.
Our Commitment to Excellence
The Department of Residential Facilities maintains and provides housekeeping services for more than 70 residence halls, Greek chapter houses, and recreational facilities at the College Park campus, covering over 2.7 million square feet. With a team of over 300 staff members, including student employees, our mission is to enhance the student experience by creating and caring for the campus environment.
70+
Buildings
2.7M
Square Feet
300+
Employees
Staff Spotlight
Warren Roberts
Community Maintenance
"Warren came this morning, helped me understand what was the issue was with the temperature, and fixed it super fast! He is also very personable and nice."
- S.S., Student
Bao Liang
Community Maintenance
"He was amazing! Not only did he finish his work in a timely manor he was also super kind and helped me with other maintenance issues...He genuinely wanted to help out in any way that he could and I appreciated that heavily. We need more staff like Bao Liang!"
- L.T., Student
Eric Hohl
Furnishings Shop
"Not only was he two weeks ahead of schedule but he was incredibly fast, professional, kind and understanding. He made this process extremely smooth and I just wanted to highlight great work where I saw it!
- S.S., Student
News
South Hill Community Facilities Issues
Communications ArchiveWe are committed to transparent and ongoing communication with our impacted students and their families. Below are the most recent notifications to students. The most recent communications appear at the top for easy reference.View Article Details for South Hill Community Facilities Issues 
Residential Facilities Housekeepers Honored at President’s Luncheon
Seven Residential Facilities housekeepers were honored for their exceptional dedication and service on September 16, 2025, at the University of Maryland’s Appreciation Luncheon in the University House. Alongside housekeepers from Facilities Management, the honorees received certificates of appreciation from President Pines and enjoyed a special lunch in their honor.View Article Details for Residential Facilities Housekeepers Honored at President’s Luncheon Chestertown Hall Renovation: A Showcase of DRF Excellence
This past year, the Department of Residential Facilities (DRF) demonstrated what it means to deliver results Fearlessly Forward with the successful renovation of Chestertown Hall. An ambitious transformation project with the goal of opening the residence hall in August 2025 to welcome students and RAs for the new academic year. Thanks to vision, determination, and teamwork, DRF completed the project on time at a cost of approximately $2.5 million.View Article Details for Chestertown Hall Renovation: A Showcase of DRF Excellence
Residence Halls & Communities
Explore our building pages for detailed information such as space type, room/furniture dimensions, amenities, bathroom facilities, gender accommodation, capacity, building occupants, and more.