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Exterior of Johnson-Whittle Hall and Heritage Community plaza.

We're Here For You!

Our staff is where quality meets care. With every routine or emergency service request, we create an environment where students can thrive.

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Facilities Service Logo

Introducing Facilities Service Central: Your One-Stop Hub for Facility Requests 

Reporting a facility issue at UMD is about to get easier! Launching on April 7, 2025, Facilities Service Central (FSC) will serve as a brand-new, web-based portal designed to simplify the way students, faculty, and staff report facility concerns and request service.

Learn more about Facilities Service Central 


Our Commitment to Excellence 

The Department of Residential Facilities maintains and provides housekeeping services for more than 70 residence halls, Greek chapter houses, and recreational facilities at the College Park campus, covering over 2.7 million square feet. With a team of over 300 staff members, including student employees, our mission is to enhance the student experience by creating and caring for the campus environment.

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70+
Buildings
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2.7M
Square Feet
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300+
Employees


two student employees answering phone calls at the service center

Service Request

Contact our 24-hour Service Center at 301-314-9675 for emergency and non-emergency matters.

Pro tip: Have your UID, room number, and building information ready before calling. 

Examples of emergency requests: leaking pipes, floods, lock problems, smoke, heating/cooling failures

How to Submit a Service Request
two staff members with a Traka Box, an automated key locker system

Keys and Access

Our in-house Access Systems staff installs, manages, and maintains the residence hall electronic security and card access systems. 

A staff member is on-duty 24/7 to respond to urgent maintenance issues. 

Contact Access Systems through the Service Center at 301-314-9675.

Keys & Access
Dorchester Hall construction/renovations.

Alerts and Utility Outages

Stay informed on the latest alerts and utility outages. Find out about scheduled and emergency services happening in your residence hall.

Alerts & Utility Outages

Staff Spotlight

Warren Roberts

Warren Roberts
Community Maintenance

"Warren came this morning, helped me understand what was the issue was with the temperature, and fixed it super fast! He is also very personable and nice."

- S.S., Student

Bao Liang

Bao Liang
Community Maintenance

"He was amazing! Not only did he finish his work in a timely manor he was also super kind and helped me with other maintenance issues...He genuinely wanted to help out in any way that he could and I appreciated that heavily. We need more staff like Bao Liang!"

- L.T., Student

Eric Holh

Eric Hohl
Logistics

"Not only was he two weeks ahead of schedule but he was incredibly fast, professional, kind and understanding. He made this process extremely smooth and I just wanted to highlight great work where I saw it! 

- S.S., Student


News

  • Introducing Facilities Service Central: Your One-Stop Hub for Facility Requests

    Reporting a facility issue at UMD is about to get easier. We’re excited to introduce Facilities Service Central (FSC), a brand-new, web-based portal designed to simplify the way students, faculty, and staff report facility concerns and request service.

  • Winter Break 2024-2025: Residence Hall Work Plans

    Winter break is here and our Residential Facilities team will be busy getting your residence halls ready for the spring semester. This is the perfect time for us to tackle important projects like maintenance, deep cleaning, and inspections that aren’t possible while you’re on campus.Want to know what’s planned for your hall? Check out the details in the document below.Questions? resfacilities@umd.edu or call our Service Center at 301-314-9675


View of Anne Arundel Hall with students walking along the sidewalk in the foreground, with fall foliage.

Residence Halls & Communities

Explore our building pages for detailed information such as space type, room/furniture dimensions, amenities, bathroom facilities, gender accommodation, capacity, building occupants, and more.

Residence Halls & Communities

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