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Exterior of Johnson-Whittle Hall and Heritage Community plaza.

We're Here For You!

Our staff is where quality meets care. With every routine or emergency service request, we create an environment where students can thrive.

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Our Commitment to Excellence 

The Department of Residential Facilities maintains and provides housekeeping services for more than 70 residence halls, Greek chapter houses, and recreational facilities at the College Park campus, covering over 2.7 million square feet. With a team of over 300 staff members, including student employees, our mission is to enhance the student experience by creating and caring for the campus environment.

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70+
Buildings
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2.7M
Square Feet
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300+
Employees

Fall foliage on campus.

Fall Transition from AC to Heat

Our team is working hard to ensure a smooth switch from air conditioning (AC) to heating in your residence hall. Here’s what you need to know about the transition and how you can help.

Details + Tips for a Smooth Transition
two student employees answering phone calls at the service center

Service Request

Contact our 24-hour Service Center at 301-314-9675 for emergency and non-emergency matters.

Pro tip: Have your UID, room number, and building information ready before calling. 

Examples of emergency requests: leaking pipes, floods, lock problems, smoke, heating/cooling failures

How to Submit a Service Request
two staff members with a Traka Box, an automated key locker system

Keys and Access

Our in-house Access Systems staff installs, manages, and maintains the residence hall electronic security and card access systems. 

A staff member is on-duty 24/7 to respond to urgent maintenance issues. 

Contact Access Systems through the Service Center at 301-314-9675.

Keys & Access
Dorchester Hall construction/renovations.

Alerts and Utility Outages

Stay informed on the latest alerts and utility outages. Find out about scheduled and emergency services happening in your residence hall.

Alerts & Utility Outages

News

  • Fall Transition from Air Conditioning to Heat: What You Need to Know

    As fall sets in, the Residential Facilities team is working hard to ensure a smooth switch from air conditioning to heating in your residence hall. October weather can be unpredictable, so here’s everything you need to know about the transition and how you can help.HVAC Systems in Residence Halls

  • Honoring Excellence: Housekeepers Recognized for Outstanding Service at University of Maryland

    Six deserving housekeepers were honored on September 26, 2024, during the Appreciation Luncheon at the University House, University of Maryland. Rubia Martinez, Rose Etienne, Abigail Lopez, Magdala Bauge, Maria Lozano, and Rosalba Guillen were recognized alongside housekeepers from Facilities Management for their outstanding work ethic and service to students. They received certificates of appreciation from President Pines and enjoyed a special lunch in their honor. The event was attended by their supervisors, managers, department leadership, and other university leaders.

  • Over 350 Years of Collective Trades Experience Recognized in Elkton Hall

    Laughter, gentle whispers, reflective silence, and heartfelt declarations filled the basement of Elkton Hall at UMD College Park as the long serving Residential Facilities housekeeping leadership team received their well-deserved trainer certification from the accredited CMI Institute


Staff Spotlight

Dewayne Young

Dewayne Young
Community Maintenance

" I had an issue with my window and was having lots of bugs get into my room. I was very happy with the timely response to the issue and the friendliness of D. Young who came out to fix the issue! He was very nice and completely fixed my window. "

- E.V., Student

Julisa Pinto

Julisa Pinto
Community Maintenance

" Julisa Pinto fixed an outlet in my staff apartment last week. She was very informative about what needed to be done and very mindful about asking what the best time was to come through into my space. She came to look at it ahead of time and then came back the next day to full fix it. She did a wonderful job and we love having her here. "

- H.T., Staff

Stanley Proctor

Stanley Proctor
Community Maintenance

" Mr. Stanley Proctor was so nice and he perfectly fixed all our problems with the dorm facilities (lights and water pressure). He even came back again without hesitation when we asked if additional service request would be possible. It was such a pleasure to meet him. "

- S.K., Student


View of Anne Arundel Hall with students walking along the sidewalk in the foreground, with fall foliage.

Residence Halls & Communities

Explore our building pages for detailed information such as space type, room/furniture dimensions, amenities, bathroom facilities, gender accommodation, capacity, building occupants, and more.

Residence Halls & Communities

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