Frequently Asked Questions (FAQs)

Laundry pods may be used in all machines.

Yes.

No. Only Xfinity streaming via Xfinity app.

If TV can connect wirelessly, use connect.umd.edu to register; If TV cannot be connected wirelessly, an ethernet cable is needed; If there is no ethernet port, an ethernet to HDMI adapter dongle thingie is needed.

Yes.

No, there are no carpet deliveries anymore.

Get bunking pins from your Service Desk to assemble your bunk. The Desk will submit a service request for staff to install a safety rail. There is also a video of this posted online.

Yes. You can get your room keys from your Service Desk with a drivers license, state issued ID, or passport. Then go to the Mitchell Building that day to get your Student ID as the buildings are only unlocked for move-in from 7:00 a.m. until 5:00 p.m.

The Resident Life team reviews requests for extra-long twin beds for students who meet a minimum height requirement of 6’ 5”. To process this request, please provide documentation confirming you meet the height requirement, including a copy of your state-issued driver’s license, ID card, or a note from your doctor, to the Res Life team via email at reslife@umd.edu. After your documentation is received, they will follow up by email confirming whether your request has been approved. If you have any questions, call Res Life at 301-314-2100.

The best way to submit a service request is by calling the 24-hour Service Center at 301-314-9675.

No, our staff can get in without you being there.

Yes, we are happy to schedule an appointment if you want to be there when staff come by. We need a 2-3 hour time window as we can't guarantee an exact arrival time due to the nature of our work.

24/7/365

Please check your window and make sure it is closed and locked. Our heat standard is 68–72 degrees in rooms. You can submit a request for our staff to come and check the room temperature and your HVAC equipment for proper functioning.

Please check your window and make sure it is closed and locked. Our a/c standard is 72–76 degrees in rooms. You can submit a request for our staff to come and check the room temperature and your HVAC equipment for proper functioning.

Call us at 301-314-9675.

Report wired or Wireless Internet issues directly to the Division of IT.

Visit the CSC Service Request Portal or the CSC Go App on your smartphone

Residential Facilities contracts washer & dryer services out to CSC. If you experience an issue or a machine malfunction, you can submit an online service request 24/7 and the CSC team will respond. 

CSC Service Request Portal

24/7. The majority of our staff are on campus and available to respond to Service Requests from 8:30 a.m. to 4:30 p.m. Additionally, we have reflex staff available to respond to after-hours emergencies.

The Department of Residential Facilities will email affected residents' umd.edu email addresses as soon as we become aware of major facilities' work or a utility outage. In addition, a continually updated list of current and upcoming utility outages will be posted on the DRF website.

It varies - we have staff available 24 / 7 for emergency response. Most requests are handled next business day and a small number are responded to on the same day.