We're Here For You!
Our staff is where quality meets care. With every routine or emergency service request, we create an environment where students can thrive.
Introducing Facilities Service Central: Your One-Stop Hub for Facility Requests
Reporting a facility issue at UMD is about to get easier! Launching on April 7, 2025, Facilities Service Central (FSC) will serve as a brand-new, web-based portal designed to simplify the way students, faculty, and staff report facility concerns and request service.
Our Commitment to Excellence
The Department of Residential Facilities maintains and provides housekeeping services for more than 70 residence halls, Greek chapter houses, and recreational facilities at the College Park campus, covering over 2.7 million square feet. With a team of over 300 staff members, including student employees, our mission is to enhance the student experience by creating and caring for the campus environment.
Service Request
Contact our 24-hour Service Center at 301-314-9675 for emergency and non-emergency matters.
Pro tip: Have your UID, room number, and building information ready before calling.
Examples of emergency requests: leaking pipes, floods, lock problems, smoke, heating/cooling failures
Keys and Access
Our in-house Access Systems staff installs, manages, and maintains the residence hall electronic security and card access systems.
A staff member is on-duty 24/7 to respond to urgent maintenance issues.
Contact Access Systems through the Service Center at 301-314-9675.
Alerts and Utility Outages
Stay informed on the latest alerts and utility outages. Find out about scheduled and emergency services happening in your residence hall.
News
Introducing Facilities Service Central: Your One-Stop Hub for Facility Requests
Reporting a facility issue at UMD is about to get easier. We’re excited to introduce Facilities Service Central (FSC), a brand-new, web-based portal designed to simplify the way students, faculty, and staff report facility concerns and request service.
Winter Break 2024-2025: Residence Hall Work Plans
Winter break is here and our Residential Facilities team will be busy getting your residence halls ready for the spring semester. This is the perfect time for us to tackle important projects like maintenance, deep cleaning, and inspections that aren’t possible while you’re on campus.Want to know what’s planned for your hall? Check out the details in the document below.Questions? resfacilities@umd.edu or call our Service Center at 301-314-9675
Fall Transition from Air Conditioning to Heat: What You Need to Know
As fall sets in, the Residential Facilities team is working hard to ensure a smooth switch from air conditioning to heating in your residence hall. October weather can be unpredictable, so here’s everything you need to know about the transition and how you can help.HVAC Systems in Residence Halls
Honoring Excellence: Housekeepers Recognized for Outstanding Service at University of Maryland
Six deserving housekeepers were honored on September 26, 2024, during the Appreciation Luncheon at the University House, University of Maryland. Rubia Martinez, Rose Etienne, Abigail Lopez, Magdala Bauge, Maria Lozano, and Rosalba Guillen were recognized alongside housekeepers from Facilities Management for their outstanding work ethic and service to students. They received certificates of appreciation from President Pines and enjoyed a special lunch in their honor. The event was attended by their supervisors, managers, department leadership, and other university leaders.
Over 350 Years of Collective Trades Experience Recognized in Elkton Hall
Laughter, gentle whispers, reflective silence, and heartfelt declarations filled the basement of Elkton Hall at UMD College Park as the long serving Residential Facilities housekeeping leadership team received their well-deserved trainer certification from the accredited CMI Institute
Staff Spotlight
Warren Roberts
Community Maintenance
" Warren came this morning, helped me understand what was the issue was with the temperature, and fixed it super fast! He is also very personable and nice. "
- S.S., Student
Bao Liang
Community Maintenance
" He was amazing! Not only did he finish his work in a timely manor he was also super kind and helped me with other maintenance issues...He genuinely wanted to help out in any way that he could and I appreciated that heavily. We need more staff like Bao Liang! "
- L.T., Student
Stanley Proctor
Community Maintenance
" Stanley Proctor was super kind and helpful. His positive energy made my week. "
- L.G., Student
Residence Halls & Communities
Explore our building pages for detailed information such as space type, room/furniture dimensions, amenities, bathroom facilities, gender accommodation, capacity, building occupants, and more.
Residence Halls & Communities